1.4.5 Safe to install
Invitation Homes Maintenance offers a convenient solution for submitting and tracking maintenance requests. Our user-friendly platform ensures a seamless experience, connecting you with the most suitable technicians for the job.
- Easy-To-Use: With Invitation Homes Maintenance, entering a maintenance request is a breeze thanks to our simple, step-by-step process.
- Transparent: Stay informed about the progress of your work orders. Our platform provides regular updates, and you can choose to receive push notifications for important milestones, such as technician assignment and scheduled service visits.
- Efficient: Save time with our streamlined work order creation process. Utilize your smartphone's capabilities to provide accurate details and upload photos or videos directly to your requests.
Overview
Invitation Homes Maintenance is a Freeware software in the category Business developed by SMS Assist, LLC..
The latest version of Invitation Homes Maintenance is 1.4.5, released on 07/04/2024. It was initially added to our database on 09/24/2023.
Invitation Homes Maintenance runs on the following operating systems: Android/iOS.
Users of Invitation Homes Maintenance gave it a rating of 5 out of 5 stars.
Pros
- Convenient communication via SMS for maintenance requests
- Quick response times for repairs and maintenance issues
- User-friendly interface for tenants
- Ability to track the status of maintenance requests
- Accessible customer support through SMS
- Streamlined coordination between tenants, landlords, and maintenance staff
Cons
- Limited functionality outside of maintenance requests
- Potential technology barriers for less tech-savvy users
- Dependence on SMS service; issues could arise with network or delivery failures
- Not all maintenance issues may be resolved quickly through SMS communication
- May not provide the same level of detail as a face-to-face discussion or phone call
FAQ
What is Invitation Homes Maintenance?
Invitation Homes Maintenance is a service platform provided by Invitation Homes to facilitate and manage home maintenance requests via SMS Assist, LLC.
How do I submit a maintenance request?
You can submit a maintenance request through the Invitation Homes website or by using the SMS Assist mobile app.
Are there any fees for maintenance requests?
Most standard maintenance requests are covered under your lease agreement, but some specialized services may incur additional charges.
What types of maintenance issues can I report?
You can report various issues including plumbing, electrical, heating and cooling problems, and appliance malfunctions.
How long does it take to get a response to my maintenance request?
Once you submit your request, you should receive a response within 24 hours regarding the next steps.
Can I schedule a maintenance appointment?
Yes, after your request is reviewed, you may be provided with available time slots to schedule your appointment.
What if my request is an emergency?
If you have an emergency maintenance issue, please call the emergency maintenance line provided in your lease agreement or contact SMS Assist directly.
Can I check the status of my maintenance request?
Yes, you can check the status of your maintenance request through the SMS Assist app or by contacting Invitation Homes customer service.
What should I do if I'm not satisfied with the maintenance service?
If you are not satisfied with the service, you should contact Invitation Homes customer service to report your issue and seek resolution.
Is there a limit to how many maintenance requests I can submit?
There is no set limit on maintenance requests; however, excessive non-essential requests may be reviewed by management.
Screenshots (Click to view larger)
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